Frequently Asked Questions
– Express: CHF 19.90
– Priority: CHF 9.90
– From CHF 150: shipping is CHF 5 cheaper (Express CHF 14.90, Priority CHF 4.90)
– From CHF 250: free shipping
More details: Shipping & Delivery / Shipment Terms.
Tuesday to Saturday (via DHL or Swiss Post).
Orders ship in temperature-sensitive packaging: an insulated box with ice packs made from recycled paper and water (frozen to -18°C), designed to keep products at optimal temperature for up to 48 hours. Optional paper-based packaging is available for an additional charge.
12:00 (noon), excluding Saturdays, Sundays, and public holidays.
Only in exceptional cases, please contact us via email: info@swisslachs.ch
No. Because the goods are perishable, returns cannot be accepted.
– Check goods immediately on arrival.
– If there is transport damage, make a reservation/record with the carrier immediately and inform Swiss Lachs in writing.
– If not satisfied, contact Customer Service within 24 hours; keep goods refrigerated for collection/analysis.
Join the 100+ members in Gourmet Club
Become a part of a growing community that values sustainability and real taste
